Frequently Asked Questions
At Tevlore, we are committed to offering a seamless and elevated experience. If your query isn’t answered below, our
Client Care team will be happy to assist you at contact@tevlore.com.
Orders & Payments
Can I cancel or amend my order after placing it?
Once an order has been placed, it is processed immediately to ensure efficient dispatch. For this reason, we are unable to cancel or modify orders once confirmed. If you no longer require your item, you may request a return after delivery.
An item I wanted is sold out. Will it be restocked?
Tevlore pieces are crafted in limited quantities to preserve exclusivity. While select styles may return, many are part of a single release. We recommend subscribing to our newsletter for updates on restocks and new collections.
Do you offer promotional discounts?
We occasionally offer private promotions to our community. Join our mailing list for exclusive access to offers and early entry to upcoming collections.
Shipping & Delivery
Do you ship internationally?
Tevlore currently ships to the following destinations:
United Kingdom
United States
Canada
Hong Kong
Japan
Malaysia
New Zealand
Singapore
South Korea
Switzerland
United Arab Emirates
How long does delivery take?
Orders are processed within 1-3 working days. Once dispatched, estimated delivery times are:
UK: 1–3 business days
USA & Canada: 3–7 business days
Rest of World: 5–10 business days
A tracking link will be provided via email once your order has been shipped.
Christmas Delivery Cut-Off
To guarantee delivery before Christmas, please place your order by:
Saturday, 20th December 2025 — 23:59 GMT
New Year’s Eve Delivery Cut-Off
To receive your order on or before 31st December 2025, please order by:
United Kingdom: 3PM GMT on 29th December 2025
Europe: 3PM GMT on 24th December 2025
Are customs duties or taxes included?
Duties and taxes are included only for UK orders. International clients may be subject to local customs charges, which are the responsibility of the customer.
Returns
What is your return policy?
TEVLORE offers a 14-day return period, starting from the date your order is delivered. All items must be returned unworn, unwashed and in their original condition, with all original packaging, tags and branded materials intact.
Please note that exclusions and additional return conditions apply to swimwear. Please see our Swimwear Returns section below.
SWIMWEAR RETURNS
Please try on all swimwear over underwear and do not remove the hygiene sticker until you are completely satisfied with your purchase. For hygiene reasons, swimwear can only be returned if the hygiene sticker and all original swing tags remain attached, intact and untampered with.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured service and retaining proof of postage until your return has been processed.
For international returns, any duties or taxes paid are non-refundable. If TEVLORE incurs customs charges as a result of the return, these costs will be deducted from your refund.
RETURN CONDITIONS
We reserve the right to refuse a refund where returned items do not meet the conditions outlined above.
Do you offer exchanges?
Tevlore does not offer exchanges. If you require a different size or style, please return your original item for a refund and place a new order.
How do I arrange a return?
To request a return, please contact contact@tevlore.com with your order number and reason for return. Our Client Care team will guide you through the process.
What if I receive a faulty item?
We are committed to delivering quality. In the unlikely event that you receive a faulty or incorrect item, please notify us within 48 hours of delivery, including clear images of the issue. We will prioritise resolving this matter.
Product & Care
Product & Care
How should I care for my Tevlore garments?
Your care keeps your Tevlore garment timeless. Each piece includes care instructions on the product label, and additional details can be found on the product page. For delicate fabrics and structured designs, we recommend professional dry cleaning to maintain the integrity of your garment.
Are Tevlore collections limited edition?
Yes. Our collections are produced in limited quantities to ensure exclusivity and reduce unnecessary production. Once sold out, items may not return.
How can I find my correct size?
A detailed size guide is available on each product page. For personalised sizing advice, please contact our Client Care team.
Pre-Orders & Made-to-Order
Some Tevlore pieces are available on a pre-order or made-to-order basis to ensure exclusivity and reduce unnecessary production.
These orders typically require 2-3 weeks for completion and dispatch. You will be notified once your order is ready to ship, along with any key updates during the process.
Please note, made-to-order items are non-refundable. This does not affect your statutory rights.
For any enquiries regarding pre-order or made-to-order items, please contact contact@tevlore.com.
Sustainability
We partner with SMETA and WRAP-certified factories, supporting fair, safe and responsible working conditions across our supply chain.
We take a considered approach to materials, choosing fabrics based on their quality, purpose and longevity. Where possible, we favour natural fibres and incorporate recycled fibres without compromising on fit or durability.
We also use recyclable packaging where possible and continue to explore ways to reduce our environmental impact as TEVLORE grows.
Do you collaborate with stylists or creatives?
We welcome collaboration enquiries from creatives who share our vision. If you’d like to work with Tevlore, please get in touch at contact@tevlore.com with your proposal.
Do you have any stockists?
Tevlore is currently available exclusively at www.tevlore.com.
How can I contact Tevlore?
For all enquiries, please email contact@tevlore.com. We aim to respond within 72 hours, Monday to Friday.